Georgia Web Development’s Refund – Project
Refund & Project Cancellation Policy
Last Updated: August 22, 2026
Georgia Web Development is the business and brand name under which Mark D. Hulett provides website development, eCommerce development, managed hosting, maintenance, digital marketing, consulting and related digital services.
This Refund & Project Cancellation Policy explains how payments, cancellations, postponements, recurring services and payment disputes are handled. This policy should be read together with our Terms and Conditions of Service and any applicable proposal, estimate, invoice or other written project agreement.
When a project-specific written agreement contains payment or cancellation terms that differ from this general policy, the project-specific agreement will control for that project.
Project Commencement Payments
Custom website design, website development, eCommerce development and other custom projects generally require a Project Commencement Payment before work is scheduled or begins.
Unless otherwise specified in the applicable proposal, our standard payment structure for custom website and eCommerce projects is 50% of the projected project cost due upon project commencement, with the remaining balance due upon completion and approval for live launch.
The Project Commencement Payment reserves development resources and authorizes Georgia Web Development to begin planning, scheduling, research, configuration, design, development and other work associated with the project.
Project Commencement Payments are non-refundable once a project has been scheduled or work has begun.
Some projects may use different payment schedules, milestones or commencement requirements depending upon their size, duration, complexity or other circumstances. Those terms will be identified in the applicable proposal or written agreement.
Website Design & Development Projects
If a custom website design or development project is cancelled, postponed or abandoned after it has been scheduled or work has begun, amounts already paid will be retained by Georgia Web Development.
If the value of authorized work completed, project expenses or third-party costs exceeds the amount already paid, Client remains responsible for the additional balance.
Additional completed work may be invoiced according to the applicable project agreement or Georgia Web Development’s then-current hourly rate.
eCommerce Development Projects
The same Project Commencement Payment and cancellation terms apply to custom eCommerce development projects.
eCommerce projects frequently involve substantial technical preparation and configuration before a finished website or feature is visible to the Client. This work may include server configuration, database work, eCommerce platform configuration, product structure, payment gateway setup, shipping and tax configuration, software installation, third-party integrations, custom programming, data preparation and other development work.
If an eCommerce project is cancelled, postponed or abandoned after work has begun, Project Commencement Payments and other amounts already earned are non-refundable. Client also remains responsible for authorized work and expenses exceeding amounts already paid.
Project Postponements and Client Inactivity
Projects depend upon timely Client participation, including providing content, credentials, files, feedback, approvals and other information necessary to continue development.
If a Client becomes unresponsive or fails to provide required materials or approvals for 30 days or more, Georgia Web Development may classify the project as inactive and remove it from the active production schedule.
An inactive project may be rescheduled according to current workload and availability when the Client is ready to resume. A reasonable reactivation or restart fee may apply when additional administrative, technical or development work is required to resume the project.
Client inactivity, postponement or abandonment does not convert an otherwise non-refundable Project Commencement Payment or earned project payment into a refundable payment.
Completed and Approved Work
Payments for completed, delivered or approved professional services are non-refundable except where otherwise expressly agreed in writing or required by applicable law.
Once a Client approves a website or other Deliverable for live launch, subsequent requests for additions, redesigns, new functionality or other changes are generally considered new or additional work rather than grounds for a refund.
Third-Party Costs and Services
Fees paid or committed to third parties on behalf of a Client are generally non-refundable once purchased, activated or committed.
These expenses may include domain registrations, software licenses, premium plugins or extensions, SSL certificates, email services, hosting infrastructure, stock media, advertising expenditures, SaaS subscriptions, API services and other third-party products or services.
Refund eligibility for a third-party product or service is also subject to the policies of the applicable third-party provider.
Managed Hosting, Maintenance and Recurring Services
Managed hosting, website maintenance, support and other recurring services are billed according to the applicable service plan, invoice or written agreement.
Fees already earned or attributable to a current service period are generally non-refundable unless otherwise expressly agreed in writing or required by applicable law.
Monthly maintenance, support or development time does not accumulate or roll over from month to month unless expressly stated otherwise in writing. Unused service time has no cash or refund value.
Cancellation of a recurring service does not automatically entitle Client to a refund for services already provided, resources already reserved or third-party expenses already incurred.
Payment Recipient
Invoices, proposals and payment instructions may identify Georgia Web Development and/or Mark D. Hulett as the payment recipient.
Payments made payable to either Georgia Web Development or Mark D. Hulett in accordance with the payment instructions provided are considered payments for Services under the applicable agreement and are subject to this Refund & Project Cancellation Policy.
Chargebacks and Payment Disputes
If you have a question or concern regarding an invoice or payment, please contact Georgia Web Development promptly so we have an opportunity to investigate and resolve the matter.
If a Client initiates a chargeback, bank dispute or payment reversal, Georgia Web Development may suspend the associated project, website development, managed hosting, maintenance, support, Deliverables or other Services while the dispute is pending.
Client remains responsible for valid charges, outstanding balances and reasonable chargeback or processing fees assessed against Georgia Web Development in connection with an unsuccessful or improperly initiated payment dispute, to the extent permitted by applicable law.
Outstanding payment disputes may be required to be resolved before suspended Services are restored, files or Deliverables are released, or additional work is performed.
Suspension or Termination of Services
Georgia Web Development may suspend or terminate Services for material nonpayment, abusive conduct, unlawful activity, security threats, repeated policy violations or other material breaches of an applicable agreement.
When reasonably practical, Georgia Web Development will provide an opportunity to correct a remediable issue before terminating Services.
Payments for Services already performed, resources already reserved and non-refundable third-party expenses are not refundable solely because Services are subsequently suspended or terminated due to Client’s breach or nonpayment.
Questions About This Policy
If you have questions about a payment, cancellation or this Refund & Project Cancellation Policy, please contact us before initiating a payment dispute.
Georgia Web Development
Mark D. Hulett, Founder
250 Doc Darbyshire Rd
Suite 1 PMB 251
Moultrie, GA 31788
229-234-0181
hello@gawebdev.com
For additional terms governing our Services, please review our Terms and Conditions of Service.
